Effective Date: February 5, 2024
At Blue Light Guard Glasses, we strive to provide exceptional products and customer service. We understand that you may occasionally need to return or refund a product. This policy sets forth our guidelines regarding the process, conditions, and timeframes for refunds and returns. Please read this policy carefully before making a purchase. By shopping on Bluelightguardglasses.com, you agree to the terms outlined below.
- Eligibility for Returns and Refunds
1.1 Eligible Products: Our refund and return policy applies to our Blue Light Glasses for Gamers product (“Product”) purchased from Bluelightguardglasses.com.
1.2 Timeframe: You have up to 30 calendar days from the date of purchase to initiate a return or refund request for your eligible Product.
1.3 Condition: To be eligible for a return or refund, the Product must be in its original condition and packaging, free from damage, and include all accessories, tags, and documentation.
- Process for Returns and Refunds
2.1 Initiating a Return: To initiate a return, please follow these steps:
a. Contact our customer support team via email at returns@bluelightguardglasses.com, providing your order details, reason for return, and any supporting information or photographs, if applicable.
b. Our customer support team will review your request and provide you with a Return Authorization Number (RAN) if your request is approved. Please include the RAN on the return package.
c. Pack the Product securely, including all accessories, tags, and documentation, and ship it to the address provided by our customer support team. You will be responsible for the shipping costs incurred when sending the Product back to us.
2.2 Inspection and Refund Process: Upon receiving the returned Product, we will inspect it to ensure it meets our eligibility requirements. If approved, a refund will be issued to the original payment method within [X] business days. Please note that the refunded amount may be subject to deductions for any freebies, discounts, or promotional items received with the original purchase.
- Non-eligible Returns and Refunds
3.1 Non-Eligible Products: The following items are not eligible for return or refund:
a. Products not purchased directly from Bluelightguardglasses.com.
b. Products damaged or altered after delivery, including any damage caused by the customer.
3.2 Exchanges: We currently do not offer direct exchanges for returned Products. If you wish to exchange a Product, we kindly request that you follow the return process outlined above and place a separate order for the desired item.
- Customer Support and Contact Information
4.1 We are committed to providing exceptional support to our customers. If you have any questions, concerns, or need assistance with your return or refund, please reach out to our customer support team:
a. Email: support@bluelightguardglasses.com
Please rest assured that we will do our best to address any issues promptly and fairly.
- Modifications to the Refunds and Returns Policy
5.1 Blue Light Guard Glasses reserves the right to update or modify this refunds and returns policy at any time. Any changes will be posted on our website and will be effective immediately.
Thank you for choosing Blue Light Guard Glasses. We appreciate your trust in our products and services.
Last updated: February 5, 2024